Insights - DEV Afinitiv

Luxury Sales
Non-Luxury Sales
Luxury Service
Non-Luxury Service

Luxury Sales week ending

Vehicle Sales Share (% of total vehicle sales)

New:

Used:

Avg. Front-End Gross ($)

New:

Used:

Avg. Back-End Gross ($)

New:

Used:

Extended Warranty Sales (% of vehicles sold with a warranty)

New:

Used:

Non-Luxury Sales week ending

Vehicle Sales Share (% of total vehicle sales)

New:

Used:

Avg. Front-End Gross ($)

New:

Used:

Avg. Back-End Gross ($)

New:

Used:

Extended Warranty Sales (% of vehicles sold with a warranty)

New:

Used:

Luxury Service week ending

Customer Pay RO Volume (% of total ROs)

Customer pay $ per RO

Warranty pay $ per RO

Labor hours per RO

Appointment lead time (in days)

Non-Luxury Service week ending

Customer Pay RO Volume (% of total ROs)

Customer pay $ per RO

Warranty pay $ per RO

Labor hours per RO

Appointment lead time (in days)

Combined - Lux/NonLux

Posting Week	Week Ending Date	New Deal % (snl)	Change (New Deal %) (snl)	Avg. Front Gross (New) (snl)	Change (New Front Gross) (snl)	Avg. Back Gross (New) (snl)	Change (New Back Gross) (snl)	New Warranty % (snl)	Change (New Warranty %) (snl)	Used Deal % (snl)	Change (Used Deal %) (snl)	Avg. Front Gross (Used) (snl)	Change (Used Front Gross) (snl)	Avg. Back Gross (Used) (snl)	Change (Used Back Gross) (snl)	Used Warranty % (snl)	Change (Used Warranty %) (snl)	New Deal % sl	Change (New Deal %) sl	Avg. Front Gross (New) sl	Change (New Front Gross) sl	Avg. Back Gross (New) sl	Change (New Back Gross) sl	New Warranty % sl	Change (New Warranty %) sl	Used Deal % sl	Change (Used Deal %) sl	Avg. Front Gross (Used) sl	Change (Used Front Gross) sl	Avg. Back Gross (Used) sl	Change (Used Back Gross) sl	Used Warranty % sl	Change (Used Warranty %) sl	Customer Pay RO % sernl	Change (CP$ RO %) sernl	Avg. CP$ per RO sernl	Change (Avg. CP$) sernl	Avg. WP$ per RO sernl	Change (Avg. WP$) sernl	Avg. Labor Hours sernl	Change (Avg. Labor Hours) sernl	Appt Lead Time sernl	Change (Appt Lead Time) sernl	Customer Pay RO % serl	Change (CP$ RO %) serl	Avg. CP$ per RO serl	Change (Avg. CP$) serl	Avg. WP$ per RO serl	Change (Avg. WP$) serl	Avg. Labor Hours serl	Change (Avg. Labor Hours) serl	Appt Lead Time serl	Change (Appt Lead Time) serl
03.13.24	03.03.24	53.0	2.1	803	-8.4	1,538	-2.3	49.1	0.2	47.0	-2.3	1,281	3.6	1,420	0.6	57.1	3.4	42.0	-1.4	1,275	-5.0	1,663	-2.2	39.6	9.4	58.0	1.0	1,550	12.2	1,354	-8.0	46.7	-2.3	65.7	-1.9	193	4.9	175	10.1	0.97	9.0	6.3	0.0	64.9	-0.8	492	2.5	408	3.0	1.58	4.6	6.4	-1.5
03.20.24	03.10.24	50.8	-4.2	946	17.8	1,637	6.4	51.0	3.9	49.2	4.7	1,403	9.5	1,417	-0.2	56.4	-1.2	40.9	-2.6	1,161	-8.9	1,627	-2.2	33.6	-15.2	59.1	1.9	1,570	1.3	1,307	-3.5	44.1	-5.6	68.5	4.3	187	-3.1	163	-6.9	0.88	-9.3	6.5	3.2	65.4	0.8	468	-4.9	386	-5.4	1.45	-8.2	6.7	4.7
03.27.24	03.17.24	53.4	5.1	903	-4.5	1,587	-3.1	50.0	-2.0	46.6	-5.3	1,390	-0.9	1,433	1.1	56.6	0.4	44.3	8.3	1,440	24.0	1,507	-7.4	34.2	1.8	55.7	-5.8	1,511	-3.8	1,286	-1.6	45.2	2.5	67.8	-1.0	193	3.2	173	6.1	0.91	3.4	6.3	-3.1	65.0	-0.6	476	1.7	396	2.6	1.46	0.7	6.6	-1.5
04.03.24	03.24.24	54.4	1.9	876	-3.0	1,635	3.0	50.1	0.2	45.6	-2.1	1,387	-0.2	1,389	-3.1	56.4	-0.4	42.5	-4.1	1,313	-8.8	1,706	13.2	34.7	1.5	57.5	3.2	1,416	-6.3	1,435	11.6	46.9	3.8	68.0	0.3	191	-1.0	170	-1.7	0.91	0.0	6.3	0.0	66.2	1.8	483	1.5	388	-2.0	1.51	3.4	6.6	0.0
04.10.24	03.31.24	58.0	6.6	714	-18.5	1,556	-4.8	49.9	-0.4	42.0	-7.9	1,376	-0.8	1,401	0.9	57.1	1.2	48.0	12.9	1,067	-18.7	1,551	-9.1	33.8	-2.6	52.0	-9.6	1,506	6.4	1,272	-11.4	44.2	-5.8	65.5	-3.7	198	3.7	185	8.8	0.98	7.7	6.2	-1.6	63.3	-4.4	502	3.9	395	1.8	1.52	0.7	6.5	-1.5
04.17.24	04.07.24	52.3	-9.8	899	25.9	1,656	6.4	53.2	6.6	47.7	13.6	1,464	6.4	1,395	-0.4	57.9	1.4	39.1	-18.5	1,205	12.9	1,666	7.4	38.7	14.5	60.9	17.1	1,588	5.4	1,278	0.5	49.6	12.2	70.1	7.0	190	-4.0	169	-8.6	0.88	-10.2	6.3	1.6	66.1	4.4	481	-4.2	362	-8.4	1.41	-7.2	6.7	3.1
04.24.24	04.14.24	53.8	2.9	896	-0.3	1,656	0.0	52.2	-1.9	46.2	-3.1	1,455	-0.6	1,389	-0.4	57.7	-0.3	40.9	4.6	1,332	10.5	1,638	-1.7	34.8	-10.1	59.1	-3.0	1,627	2.5	1,328	3.9	46.5	-6.2	68.5	-2.3	194	2.1	173	2.4	0.91	3.4	6.2	-1.6	64.0	-3.2	491	2.1	367	1.4	1.42	0.7	6.6	-1.5
05.01.24	04.21.24	54.8	1.9	872	-2.7	1,648	-0.5	52.2	0.0	45.2	-2.2	1,364	-6.3	1,414	1.8	57.8	0.2	43.4	6.1	1,498	12.5	1,848	12.8	40.7	17.0	56.6	-4.2	1,500	-7.8	1,284	-3.3	44.6	-4.1	68.3	-0.3	197	1.5	174	0.6	0.92	1.1	6.2	0.0	65.2	1.9	479	-2.4	372	1.4	1.42	0.0	6.5	-1.5

Other Stats and Information

Insights based on Affinitiv consumer and dealer surveys.

EV Intenders
(by age)

First Maintenance Location
(post-purchase defectors)

Number Dealers Visited
(pre-purchase)

Asked and Answered

October 2, 2023

How many dealerships are represented in this data?

We pull data from over 3,000 franchise dealerships across a wide range of OEMs and markets around the country.

October 15, 2023

Are these metrics for only the United States? Or are other countries shown also?

The metrics shown represent dealerships we work with in the United States only.

October 28, 2023

How often are these data points published?

While we are collecting this data throughout the day, we publish these findings on a weekly basis in order to uncover any trends that emerge in each category.

November 2, 2023

Who can I contact at Affinitiv to get more information?

For all inquiries regarding this data, please contact us through solutions@affinitiv.com

Key Automotive Dealer Metrics and Insights

Combined - Lux/NonLux

Other Stats and Information

Ask Us

Asked and Answered

How many dealerships are represented in this data?

Are these metrics for only the United States? Or are other countries shown also?

How often are these data points published?

Who can I contact at Affinitiv to get more information?

Knowledge